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Top > Customer Service > Becoming a Customer Service Star
Becoming a Customer Service Star Facilitator Kit/Preview KitBecoming a Customer Service Star Facilitator Kit/Preview Kit
$99.00

 

Facilitator Guide/Preview Kit includes:

  • Suggested training designs
  • Theoretical background
  • Normative data
  • Blank training outline
  • CD-ROM containing Microsoft® PowerPoint® presentation and reproducible masters including Certificate of Achievement, Training Evaluation, as well as overhead transparency masters

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