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Internal Customer Service Assessment Facilitator Guide $75.00 Facilitator Guide The Facilitator Guide includes all the information necessary to understand and conduct a assessment and/or training activity to enhance internal customer service.   Order one Facilitator Guide per facilitator.   Facilitator Guide includes: Administrative guidelines Sample training design (half-day workshop) Theoretical background Internal Customer Service Model Microsoft® PowerPoint® presentation (free download) Reproducible masters including improvement actions for each internal service dimension, case study, and Group Averaging Chart Action planning Return to the Internal Customer Service Assessment main page