If your team members serve internal customers, how well are they doing it? Internal customers are just as important as external ones, but the standards are a bit different. This assessment and program will help your team members understand and improve their internal customer service.
Based on best-selling author Ron Zemke’s Knock Your Socks Off Service® book series, this set of powerful training tools provides customer service managers and employees with valuable insight into their organization''s ability to deliver world-class service — and helps them create an action plan for improvement.
