Facilitator Guide includes:

• Overview
• Introduction
• Uses of Problem Solved!
  • Individual vs. Team Use
  • Weighty Problems vs. Everyday Problems
• Administrative guidelines
  • General Administrative Guidelines
  • How to Score the Instrument
  • How to Chart Individual Results
  • Using Problem Solved! with a Group
  • About Transparency Masters
  • About Participant Handouts
  • Related Materials
• Theoretical background
• Training design
  • Learning Goals
  • Procedure
• Detailed descriptions of the 5 problem-solving steps
  • Step 1: Define the Problem
  • Step 2: Analyze the Causes
  • Step 3: Identify and Choose Solutions
  • Step 4: Plan Actions
  • Step 5: Monitor Results
• Tips for problem solving
• Case study
• Overhead transparency and participant handout masters

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