25 Sales Strategies and Activities is a unique training and development tool designed to teach sales professionals how and when to use a variety of proven sales strategies.

Are you maximizing every opportunity to connect with participants before, during and after training? This is the key to optimizing the learning experience of every individual – and the focus of these 125 tested and proven-effective activities for trainers.

A conflict assessment and training tool designed to teach you the skills necessary to consistently turn conflict into productive opportunities.

Just Not Our Kind is a short, high-impact video that mentally prepares audiences to recognize the positive aspects of diversity.

With Learning Points: 80 Activities and Actions for Call Center Service Excellence, you can prepare your employees to successfully meet the requirements of all the customers who call into your center.

With Learning Points: 100 Activities and Actions for Customer Service Excellence, you can be sure your employees know exactly what they need to do in any situation to provide the quality of service your company expects and your customers deserve.

This instrument assesses individual approaches to conflict and shows how to make conflict a constructive, rather than destructive, force in your workplace. This revised and improved edition includes new scales that measure a team’s approach to conflict as well as each individual’s approach.

This module deals with how to counsel and discipline employees in a positive, constructive manner.

Stories They Will Remember contains a collection of 40 powerful stories gathered by training and development specialists Rose Sloat and Darryl Doane over 30 years of personal and professional experiences.