This book was written to help leaders use some of the valuable lessons learned from winning teams to help your team become more successful.

With Learning Points: 80 Activities and Actions for Call Center Service Excellence, you can prepare your employees to successfully meet the requirements of all the customers who call into your center.

With Learning Points: 100 Activities and Actions for Customer Service Excellence, you can be sure your employees know exactly what they need to do in any situation to provide the quality of service your company expects and your customers deserve.

This module deals with how to counsel and discipline employees in a positive, constructive manner.

This module deals with how to counsel and discipline employees in a positive, constructive manner.