Good negotiation skills are not something you are born with; they are a learned skill. Even the best negotiators who have had no formal training have learned their negotiation skills through trial and error. Unfortunately for you, your business cannot afford to allow employees to learn negotiation skills on the job. The normal negotiating behavior, as typically practiced in business and social contexts, does not generally produce high levels of satisfaction for either participant. Use of the Dealing with Conflict Instrument (DCI) will help change the outcome by getting participants to shift to a more collaborative conflict style, creating a win/win outcome.

The Dealing with Conflict Instrument presents five conflict styles—accommodate, avoid, compromise, compete, and collaborate. By completing the DCI, you will learn about your own natural style tendencies; using the 360-Degree Feedback Set can give you insight into how you are perceived by others when resolving conflicts. The combined results of can indicate which styles of conflict resolution need the most improvement. Explore the characteristics of each conflict style, which will help you develop greater style flexibility. Learn how to dissect conflict situations using conflict analysis, deciding which style is best for a given situation and thus greatly affect the outcome.

Product Information

Dealing with Conflict is a significant improvement over conventional conflict assessments. Its quick deployment and clear user friendly results, make this instrument a great stand alone tool or an integral part of any existing training program.