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Counting the Cost:  Addressing Domestic Violence Counting the Cost: Addressing Domestic Violence
The overwhelming occurrence of domestic violence in our society makes it more than likely there are—or will soon be—victims in your workplace. This timely book will help you recognize, respond to and prevent domestic violence and reduce your direct liability as an employer. 
Developing Employee Capital Developing Employee Capital

This innovative book provides guidelines for helping managers create work environments where employees can develop themselves, without a great deal of direction.

Job Aids for Everyone Job Aids for Everyone

This self-study guide will show you how to create checklists, lists of steps, forms, worksheets, decision tables, flowcharts—all kinds of task aids to help employees take corrective action and perform their jobs.

Job Analysis at the Speed of Reality Job Analysis at the Speed of Reality
Job Analysis at the Speed of Reality details a streamlined, business-oriented job analysis process that is sound enough to be used as the basis for performance-based behavioral change.
Leader's Communication Toolkit Leader's Communication Toolkit
Leader’s Communication Toolkit—your key to communicating with confidence, competence and enthusiasm in today’s business environment.
Leadership Lessons From Dad Leadership Lessons From Dad

Leadership Lessons from Dad was written to help leaders today use some of Dad’s wisdom and apply it in the workplace.

Leadership Lessons From Mom Leadership Lessons From Mom
Leadership Lessons from Mom was written to encapsulate just some of the many leadership lessons learned from our mothers so you can use them to be successful in business and life.
Leadership Lessons From Professional Football Leadership Lessons From Professional Football

This book was written to help leaders use some of the valuable lessons learned from winning teams to help your team become more successful.

Leadership Lexicon Leadership Lexicon
This handbook is perfect for busy leaders with little time on the job to devote to improving their effectiveness.
Learning From Conflict Learning From Conflict
Learning from Conflict is written for trainers, facilitators, team leaders, and educators.
Learning Points - Call Center Excellence Learning Points - Call Center Excellence

With Learning Points: 80 Activities and Actions for Call Center Service Excellence, you can prepare your employees to successfully meet the requirements of all the customers who call into your center.

Learning Points - Customer Service Excellence w/CD Learning Points - Customer Service Excellence w/CD

With Learning Points: 100 Activities and Actions for Customer Service Excellence, you can be sure your employees know exactly what they need to do in any situation to provide the quality of service your company expects and your customers deserve.

Learning Points:  100 Actions & Activities Learning Points: 100 Actions & Activities
Learning Points: 100 Actions and Activities for E-Communications Excellence will prepare anyone to communicate professionally and productively when using voice mail, virtual meetings, electronic calendars, e-mail, and cellular phones to get things done.
Managing Anger in the Workplace Managing Anger in the Workplace

This book helps you recognize the costs and benefits of anger in your workplace; diagnose and identify sources of anger; and learn to deal with anger in yourself, in other individuals, and in your organization or team—and make anger in your workplace a positive force for change.

 

 

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