This innovative book provides guidelines for helping managers create work environments where employees can develop themselves, without a great deal of direction.

This self-study guide will show you how to create checklists, lists of steps, forms, worksheets, decision tables, flowcharts—all kinds of task aids to help employees take corrective action and perform their jobs.

Leadership Lessons from Dad was written to help leaders today use some of Dad’s wisdom and apply it in the workplace.

This book was written to help leaders use some of the valuable lessons learned from winning teams to help your team become more successful.

With Learning Points: 80 Activities and Actions for Call Center Service Excellence, you can prepare your employees to successfully meet the requirements of all the customers who call into your center.

With Learning Points: 100 Activities and Actions for Customer Service Excellence, you can be sure your employees know exactly what they need to do in any situation to provide the quality of service your company expects and your customers deserve.

This book helps you recognize the costs and benefits of anger in your workplace; diagnose and identify sources of anger; and learn to deal with anger in yourself, in other individuals, and in your organization or team—and make anger in your workplace a positive force for change.