 Knock Your Socks Off Service®
Readiness Assessment Series
Objective - To assess an organization''s readiness to deliver world class service
Intended For - Customer service staff and management (all levels)
Time Required - 1 1/2 hours
Each Program Trains - Any number of participants
Introducing the Knock Your Socks Off Service Readiness Assessment Series. Based on the extraordinarily popular Knock Your Socks Off Service® (KYSOS) book series, this comprehensive tool will provide customer service managers and employees with valuable insight into their organization''s ability to deliver world-class service - and helps them create an action plan for improvement.
The Employee Version, intended for customer service employees, focuses on the employees'' perceptions of their abilities - and those of the organization - to deliver KYSOS. The seventy-nine item Manager Version, intended for customer service managers and other organizational leaders, pinpoints developmental areas and helps customer service managers plan for improvement. Used together, there isn''t a more powerful tool to diagnose your organization''s readiness to deliver KYSOS!
Click here to view sample statements.
Participants will learn:
- the 8 critical dimensions of Knock Your Socks Off Service®
- how your organization''s current service practices, policies, and procedures compare to those of more than 100 other companies
- how to take their organization''s service from ordinary to "Knock Your Socks Off"
Use the KYSOS Readiness Assessment Series as:
- an effective gauge of managers'' and employees'' perception of organizational readiness
- part of a service management/service quality improvement seminar
- a stimulus for a discussion and action planning session
The comprehensive Facilitator Guide covers both the Manager Version and the Employee Version. It includes administration guidelines, descriptions of each dimension, a complete technical section including five research studies on the customer service practices measured by the assessment, sample training designs, overhead transparency masters, and more!
The Knock Your Socks Off Service® Readiness Assessment Series will guarantee your organization is ready to deliver superior service to every customer, every day!
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