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The Training Catalog
Your One Stop Shop for Learning |
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FREE GROUND SHIPPING within the contiguous United States
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Becoming a Customer Service Star | | Executives, managers, and employees all have different, pre-conceived ideas of what constitutes great customer service. And since each person, with his or her personal values and ideas, impacts the customer, the need to change behaviors associated with customer service must begin with the individual. |
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Best Boss Inventory | | Help reduce turnover and foster better boss-employee relationships with the Best Boss Inventory. The instrument provides a model for emulating the traits of “best” bosses, giving individuals insights into their behaviors in leading, motivating, and inspiring their employees. |
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Change Reaction | | An instrument and workshop to assess one's typical response to organizational change. |
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Coaching Skills Inventory | | No manager looks forward to approaching employees about job-performance problems — yet few tasks are more vitally important. The Coaching Skills Inventory offers a logical, 7-step formula for conducting coaching meetings that are based on mutual trust and respect. |
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Effective Team Member Profile | | This assessment is designed for individuals who are members of teams. Its primary purpose is to enable individuals to determine their strengths and areas of improvement as team members. |
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Empowerment Profile | | Wise leaders know that power is an unusual kind of currency. The more you give it away, the more you end up having. Help leaders understand this essential concept with the new edition of the Empowerment Profile - an in-depth instrument that provides leaders with a measurement of the degree to which they perceive themselves to have power at work. |
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Force Field Problem Solving Model | Provide groups with a reliable and systematic framework for solving complex problems with the Force Field Problem Solving Model – based on Kurt Lewin’s original work with force-field theory.
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Get Fit for Coaching | While there are many skills and attributes of an effective coach, Get Fit for Coaching identifies and assesses areas of strength and improvement based on 5 critical skills found in research and literature: Building Rapport, Observing and Analyzing, Questioning and Listening, Providing Feedback, and Facilitating Learning.
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Internal Customer Service Assessment | | Unlike any other assessment on the market today, the Internal Customer Service Assessment illustrates the real differences between internal and external service. This 30-item assessment is designed to help internal service providers evaluate how well they are practicing the behaviors that constitute excellent internal service — and then assists them through action planning to improve those behaviors. |
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Interpersonal Influence Inventory | | Do the people in your organization know how they "come across" to others? Help them to become more effective communicators, and show them how to use their influence wisely with the Interpersonal Influence Inventory 4th Edition (III). For over 20 years, this popular learning instrument has helped thousands of professionals assess their own influence styles and work toward communicating more effectively. |
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Knock Your Socks Off Service Readiness Assessment | | Based on best-selling author Ron Zemke’s Knock Your Socks Off Service® book series, this set of powerful training tools provides customer service managers and employees with valuable insight into their organization''''s ability to deliver world-class service — and helps them create an action plan for improvement. |
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Leading Change at Every Level | A 30-item assessment, Leading Change at Every Level is an excellent way to gently surface behaviors that are counterproductive to change, generating scores in 5 dimensions: Modeling the Change, Communicating About the Change, Involving Others in the Change, Helping Others Break from the Past, and Creating a Supportive Environment for the Change.
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Learning Styles Questionnaire | | The Learning Styles Questionnaire helps one to identify their preference for one of 4 learning styles: Activist, Reflector, Theorist, or Pragmatist. Additional program materials include activities and interpretive information on how to make the best use of one''s learning style strengths. |
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Learning to Listen | | Statistics show that people remember only half of what they hear, even moments after they’ve heard it. Surprising? The fact is that although most of us like to think we’re good listeners, almost everyone needs to improve their listening skills. Learning to Listen offers a fresh approach to this common problem. |
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Mastering the Change Curve | To successfully master change, individuals must pass through all 4 phases: Denial, Resistance, Exploration, and Commitment. Mastering the Change Curve uncovers individual reactions to change and provides an understanding of how behavior affects success.
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Negotiating Style Profile | | Negotiating Style Profile offers a simple framework for determining one’s negotiating style and the likely effect of that style in a negotiating situation. Ultimately, participants will learn to focus on those skills and methods that are likely to produce synergistic outcomes. |
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Neurolinguistic Communication Profile | | The NCP helps participants to identify their unconscious preferences toward one of 3 sensory channels used in communicating: Auditory, Visual, or Kinesthetic. Excellent supplementary material in communications training. |
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Personal Style Inventory | | A best seller, the Personal Style Inventory (PSI) is a proven and reliable training tool that uses Jungian theory to identify personality types. |
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Problem Solved! | | This personal profile will help you identify the problem-solving behaviors needed to solve problems quickly and efficiently. |
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Seeds of Innovation | NEW! - The key to survival in the 21st Century is innovation. Every prominent business magazine today makes this point. But does your organization embrace and promote innovation? This assessment measures this, then offers excellent advice on how to become an innovative organization. |
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Selling Skills Inventory | Teach your salespeople the basics of smart, collaborative selling with the revised and expanded Selling Skills Inventory. Not only does this instrument measure aptitude, it also outlines a collaborative, step-by-step sales model your reps can put to immediate use.
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Team Communication Inventory | Improve the overall quality of your team discussions and meetings with the TeamCommunication Inventory (TeamComm), an instrument designed to identify the roles team members typically play during team interaction.
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Team Conflict Strategies Inventory | | The purpose of the Team Conflict Strategies Inventory is to help team members understand how their team's preferred strategy of dealing with conflict affects team success. |
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Team Effectiveness Profile | | The Team Effectiveness ProfileTM is one of the most complete assessments that can be administered by the team itself, the team′s leader or facilitator, or trainers. This self-scoring instrument has been popular for almost 25 years, and this NEW 4th Edition is the most complete package ever. |
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Team Work and Team Roles | | The purpose of Team-Work & Team-Roles is to help team members understand how their preferences for different parts of a task affect teamwork. The Inventory also helps team members modify their behavior (the roles they play) to accomplish their tasks. |
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The Five Dysfunctions of a Team | | Based on Patrick Lencioni’s New York Times best-seller, The FIVE DYSFUNCTIONS of a TEAM addresses the five obstacles that prevent even the best teams from succeeding. |
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Whats My Style? Series | You don't need to be a certified trainer to use these tools. They are meant for everyday use by anyone, however, they are powerful additions to a trainer's or facilitator's tool kit.
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The Kirkpatrick Express Evaluation Toolkit | | As a training professional, chances are you''ve been asked to prove the value of your training efforts. The Kirkpatrick Express Evaluation Toolkit is the solution you need. |
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Let our facilitators train your team. Call 888.672.1120
USA or 1.856.596.4196 Int'l.
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A Global Leader in Team Building & Leadership
Development.
Headquartered in New Jersey.
1.888.672.1120 USA
1.856.596.4196 Int'l
E-mail questions or comments to
store@teambuildinginc.com |
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