 | 22 Training Events for Developing Leaders | | 22 Training Events for Developing Team Leaders — a series of exercises, simulations, games, and case studies — addresses the skills at the heart of improving the way team leaders guide their teams. |
|  | 25 Problem Solving & Decision Making Activities | From well-known authors Dave Francis and Mike Woodcock, 25 Problem-Solving & Decision-Making Activities provides the tools to enhance these skills, using a variety of self-analysis assessments, survey instruments, structured experiences, and teaching resources. |
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 | Becoming a Customer Star | | Everyone has a favorite customer service story, but few people can identify the specific behaviors that will result in outstanding service. Executives, managers, and employees all have different, pre-conceived ideas of what constitutes great customer service. And since each person, with his or her personal values and ideas, impacts the customer, the need to change behaviors associated with customer service must begin with the individual. |
|  | Best Boss Inventory | | Help reduce turnover and foster better boss-employee relationships with the Best Boss Inventory. The instrument provides a model for emulating the traits of “best” bosses, giving individuals insights into their behaviors in leading, motivating, and inspiring their employees. |
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 | Coaching Skills Inventory | No manager looks forward to approaching employees about job-performance problems — yet few tasks are more vitally important. The Coaching Skills Inventory offers a logical, 7-step formula for conducting coaching meetings that are based on mutual trust and respect.
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|  | Communication Derailed | | Communication Derailed helps you tackle even the most challenging communication problems in today’s organizations. This popular simulation game challenges individuals to work in groups to design and/or construct a toy out of flexible toy pieces. |
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 | Conflict Strategies Inventory | Some people thrive on conflict; others shrink away from it. But no matter how we react, it’s important that we understand our conflict-related behavior — and learn to manage it more successfully.
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|  | Do Your Best | Do Your Best is a set of activities that demonstrates the key principles of setting direction in an organization, group, or team. The short, five-to-fifteen minute activities provide an active, stimulating means of uncovering the crucial principles of setting mission, vision, and goals.
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 | Effective Team Member Profile | | This assessment is designed for individuals who are members of teams. Its primary purpose is to enable individuals to determine their strengths and areas of improvement as team members. |
|  | Empowerment Profile | Wise leaders know that power is an unusual kind of currency. The more you give it away, the more you end up having. Help leaders understand this essential concept with the new edition of the Empowerment Profile - an in-depth instrument that provides leaders with a measurement of the degree to which they perceive themselves to have power at work.
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 | Energizers | | The icebreakers and energizers in this collection can be used at any point during any type of training session, workshop, or conference. Each activity is accompanied by a brief description, standard procedures, variations, and space for recording your ideas. |
|  | Exploring Personal Styles | The perfect follow-up to any personality-style training, Exploring Personal Styles (EPS) helps participants learn to accept and appreciate their differences. With over 30 activities ranging from light and easy-going to more in-depth, this Jungian-inspired collection generates compelling group discussions and insight into the unique qualities of each personality dimension.
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 | Force Field | | The Force Field Problem Solving Model is built on Kurt Lewin''s Force Field Model. The concept behind the Force Field Model is that any situation is the result of opposing forces, some of which push for positive problem resolution and others that push against positive resolution. Problem solvers can change a situation for the better by changing the forces that impact it. |
|  | Get Fit for Coaching | While there are many skills and attributes of an effective coach, Get Fit for Coaching identifies and assesses areas of strength and improvement based on 5 critical skills found in research and literature: Building Rapport, Observing and Analyzing, Questioning and Listening, Providing Feedback, and Facilitating Learning.
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 | Get Fit for Coaching Game | Enhance your coaching training with Get Fit for Coaching – A Skill Practice Game. Based on the Get Fit for Coaching assessment, this fun and fast-paced game gives participants the opportunity to practice the 5 skills vital to effective coaching: Building Rapport, Observing and Analyzing, Questioning and Listening, Providing Feedback, and Facilitating Learning. |
|  | InterAct Team Meeting Cards | You don''t have to set aside special time for team meeting training. Just reach for InterAct: Card Games for Effective Team Meeting Behavior, a collection of four interactive games you can use during actual meetings! Now you can turn ineffective behaviors into positive habits without taking valuable time away from busy individuals.
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 | Internal Customer Service Assessment | | Unlike any other assessment on the market today, the Internal Customer Service Assessment illustrates the real differences between internal and external service. This 30-item assessment is designed to help internal service providers evaluate how well they are practicing the behaviors that constitute excellent internal service — and then assists them through action planning to improve those behaviors. |
|  | Interpersonal Influence Inventory | Do the people in your organization know how they "come across" to others? Help them to become more effective communicators, and show them how to use their influence wisely with the Interpersonal Influence Inventory 4th Edition (III). For over 20 years, this popular learning instrument has helped thousands of professionals assess their own influence styles and work toward communicating more effectively.
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 | Just My Type | | Assessments and profiles are excellent tools, but when you need an alternative team development activity, this is it. Just My Type: The Personality Game is a wonderful, non-threatening way to venture into the world of personality. |
|  | Knock Your Socks Off | Based on best-selling author Ron Zemke’s Knock Your Socks Off Service® book series, this set of powerful training tools provides customer service managers and employees with valuable insight into their organization''s ability to deliver world-class service — and helps them create an action plan for improvement.
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 | Leading Change at Every Level | A 30-item assessment, Leading Change at Every Level is an excellent way to gently surface behaviors that are counterproductive to change, generating scores in 5 dimensions: Modeling the Change, Communicating About the Change, Involving Others in the Change, Helping Others Break from the Past, and Creating a Supportive Environment for the Change.
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|  | Learning Styles Questionnaire | | Help your participants to become more efficient and focused learners with the Learning Styles Questionnaire (LSQ). Based on Kolb’s theory of learning, the LSQ is an in-depth instrument that helps respondents identify a preference for one of four learning styles: Activist, Reflector, Theorist, or Pragmatist. |
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 | Learning to Listen | | Statistics show that people remember only half of what they hear, even moments after they’ve heard it. Surprising? The fact is that although most of us like to think we’re good listeners, almost everyone needs to improve their listening skills. Learning to Listen offers a fresh approach to this common problem. |
|  | Mastering the Change Curve | To successfully master change, individuals must pass through all 4 phases: Denial, Resistance, Exploration, and Commitment. Mastering the Change Curve uncovers individual reactions to change and provides an understanding of how behavior affects success.
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