 | Coaching Job Skills | Understand the what, why and how of coaching. Prepare for coaching sessions. Hold a coaching conversation. Use coaching to build teamwork. |
|  | Communicating Up | Understand the importance of framing communication in terms of a manager''s interests. Enter meetings with clear objectives and facts that support plans and goals. Move conversations toward agreement. |
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 | Delegating | Understand the role of delegation in time management, resource utilization, job satisfaction and overall team productivity. Establish a team member''s responsibility and authority for a delegated task - creating a framework for accountability and personal growth. |
|  | Developing and Coaching Others-Leadership Version | |
Developing and Coaching Others is about how managers can effectively and successfully develop and coach their team members to become better and more consistent performers. The program will help your managers learn the specifics of how they can effectively impact the learning process and coaching moments of their teams to make the difference. |
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 | Developing and Coaching Others-Management Version | Developing and Coaching Others is about how managers can effectively and successfully develop and coach their team leaders to become better and more consistent performers. The program will help your managers learn the specifics of how they can effectively impact the learning process and coaching moments of their teams to make the difference. |
|  | Developing Performance Goals and Standards |
Define goals, objectives, and performance standards. Set performance standards that are specific, measurable, attainable, results oriented, and time-framed, using concrete active language. |
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 | Effective Discipline | | Provides the tools necessary to dramatically reduce problem behaviors. By involving team members in performance discussions and gaining their commitment to behavioral change, managers can turn a potentially negative interaction into a positive developmental step. |
|  | Essential Skills of Communicating | | See that communication is a two-way process. Construct clear messages. Manage nonverbal behaviors to reinforce message intent. Listen actively to improve communication. Create a climate of open communication. |
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 | Essential Skills of Leadership | | Maintain and enhance team member self-esteem daily. Base performance discussions on work habit and behavior rather than personality and attitude. Involve team members in goal setting, problem solving, decision-making. |
|  | Improving Work Habits | Managers will understand a work habits discussion is not coaching and requires different skills for successful resolution; that work habits must be dealt with effectively; how to explain the team member''s work habit focusing on behaviors rather than attitude. Use an action plan and reviews to improve habits and personal accountability. |
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 | Managing Complaints | Define goals, objectives, and performance standards. Identify and set performance standards that are specific, measurable, attainable, results oriented, and time-framed, using concrete active language. Establish time limits for standards and negotiate for standards that address desired results and team members'' capabilities. |
|  | Providing Performance Feedback | | Learn to base assessments on facts and behavior. Use positive feedback to motivate team members. Gain team member participation in and agreement with assessment; and their commitment to the change needed to improve performance. |
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 | Resolving Conflicts | Accept conflict as part of work situations; manage it to maintain individual and team focus.
Recognize the positive and negative impacts of conflicts; leverage conflict to everyone''s advantage. Distinguish between the two major sources of conflict so they can be resolved fairly and effectively. |
|  | Supporting Change | | Understand why change happens, how people react to it, and how to support as teams struggle with it. Involve team in change initiative by promoing ownership of change and benefits. Plan for follow-up sessions that support the process and reinforce personal and organizational goals. |
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