Learning to Listen

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	Learning to Listen Facilitator Kit/Preview Kit	$99.00

This kit contains everything you need to fully preview, understand, then administer the Learning to Listen session. Of course, you will need to order a Participant Guide for each person attending. Facilitator Guide includes: Administrative guidelines Optional 1½-hour workshop - new! Experiential learning methodology - new! The Listening Model Dimensions of Listening Technical information including reliability, validity and normative data - new! Alternative training design for customer service Blank training outline - new! 4 supplemental activities - new! CD-ROM containing Microsoft® PowerPoint® presentation and reproducible masters including a certificate of achievement, training evaluation, and overhead transparency masters - new! Sample copy of Participant Guide - new! Convenient binder format - new! Participant Guide includes: 30-item inventory (see samples) Pressure-sensitive scoring form Theoretical background Interpretative information The Listening Model Dimensions of Listening Action planning *Click Here to Return to the Learning to Listen* Main Page**

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