The Starter Kit has everything you need to conduct a session of up to 5 participants. For more than 5 people, simply order more Participant Guides.

Facilitator Guide includes:

• Administrative guidelines
• Optional 1½-hour workshop - new!
• Experiential learning methodology - new!
• The Listening Model
• Dimensions of Listening
• Technical information including reliability, validity and normative data - new!
• Alternative training design for customer service
• Blank training outline - new!
• 4 supplemental activities - new!
• CD-ROM containing Microsoft® PowerPoint® presentation and reproducible masters including a certificate of achievement, training evaluation, and overhead transparency masters - new!
• Sample copy of Participant Guide - new!
• Convenient binder format - new!

Participant Guide (5 included) contains:

• 30-item inventory (see samples)
• Pressure-sensitive scoring form
• Theoretical background
• Interpretative information
• The Listening Model
• Dimensions of Listening
• Action planning

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