The instrument consists of 10 vignettes that describe realistic workplace conflicts. For each vignette, participants are presented with five possible responses to the conflict, and are instructed to indicate which ones most closely describe how they would actually deal with the situation. The results give respondents an accurate assessment and understanding of their own natural approaches to dealing with conflict and provide a starting point for developing the skills necessary to begin managing conflict constructively.

The Trainer’s Guide provides explanations of each vignette and discussion of typical responses to each. It also includes workshop designs, a lecturette, overhead transparency masters, norms, and references. Managing Conflict Constructively is a helpful participant handout that provides background information on conflict management.