This book helps you recognize the costs and benefits of anger in your workplace; diagnose and identify sources of anger; and learn to deal with anger in yourself, in other individuals, and in your organization or team—and make anger in your workplace a positive force for change.

This instrument assesses individual approaches to conflict and shows how to make conflict a constructive, rather than destructive, force in your workplace. This revised and improved edition includes new scales that measure a team’s approach to conflict as well as each individual’s approach.