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Top > Shop by Topics > Customer Service
Internal Customer Service Assessment
The assessment helps participants to improve service in: Customer Knowledge; Customer Involvement; Two-Way Communication; Responsiveness; Competitive Edge; and Relationship Management.
Knock Your Socks Off Service-Preview KitKnock Your Socks Off Service-Preview Kit
$75.00

Includes Facilitator Guide plus 1 Manager Participant Guide and 1 Employee Participant Guide.
Learning to Listen Facilitator Kit/Preview KitLearning to Listen Facilitator Kit/Preview Kit
$99.00

This kit contains everything you need to completely preview all materials.
Positude Customer Service DeckPositude Customer Service Deck
$30.00

Deck of 40 cards for Customer Service situations.
Becoming a Customer Service Star Facilitator Kit/Preview KitBecoming a Customer Service Star Facilitator Kit/Preview Kit
$99.00

Includes the Facilitator Guide plus 1 Participant Guide.
Insight Inventory 360 Style Feedback - 5 PackInsight Inventory 360 Style Feedback - 5 Pack
$79.75

In just 20 minutes participants can complete the INSIGHT Inventory and begin bridging communication gaps that are costing your company a fortune.
Insight Inventory Training ManualInsight Inventory Training Manual
$295.00

In just 20 minutes participants can complete the INSIGHT Inventory and begin bridging communication gaps that are costing your company a fortune.
Learning Points - Call Center Excellence w/CDLearning Points - Call Center Excellence w/CD
$34.95

With Learning Points: 80 Activities and Actions for Call Center Service Excellence, you can prepare your employees to successfully meet the requirements of all the customers who call into your center.
Learning Points - Customer Service Excellence w/CDLearning Points - Customer Service Excellence w/CD
$34.95

With Learning Points: 100 Activities and Actions for Customer Service Excellence, you can be sure your employees know exactly what they need to do in any situation to provide the quality of service your company expects and your customers deserve.

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