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Top > Shop by Topics > Customer Service
50 Customer Service Activities - Skill Builders 50 Customer Service Activities - Skill Builders

50 customer service activities to spice up your next customer service training or meeting. 3-ring binder format.

Becoming a Customer Service Star Becoming a Customer Service Star
Executives, managers, and employees all have different, pre-conceived ideas of what constitutes great customer service. And since each person, with his or her personal values and ideas, impacts the customer, the need to change behaviors associated with customer service must begin with the individual.
Customer Service Over the Phone Customer Service Over the Phone

In today's competitive environment, customer service is often the key that sets a successful company apart from others.

Interactive Interviewing Interactive Interviewing

When your job demands that you split your concentration between inputting information accurately into a computer while interacting with a real, live person who deserves your full attention, what do you do?

Internal Customer Service Assessment Internal Customer Service Assessment
The assessment helps participants to improve service in: Customer Knowledge; Customer Involvement; Two-Way Communication; Responsiveness; Competitive Edge; and Relationship Management.
Knock Your Socks Off Knock Your Socks Off
Based on best-selling author Ron Zemke’s Knock Your Socks Off Service® book series, this set of powerful training tools provides customer service managers and employees with valuable insight into their organization''''s ability to deliver world-class service — and helps them create an action plan for improvement.
Learning Points - Call Center Excellence Learning Points - Call Center Excellence

With Learning Points: 80 Activities and Actions for Call Center Service Excellence, you can prepare your employees to successfully meet the requirements of all the customers who call into your center.

Learning Points - Customer Service Excellence w/CD Learning Points - Customer Service Excellence w/CD

With Learning Points: 100 Activities and Actions for Customer Service Excellence, you can be sure your employees know exactly what they need to do in any situation to provide the quality of service your company expects and your customers deserve.

Positude Situation Cards Positude Situation Cards
Four (4) Decks of Cards with situations pertaining to Customer Service, Sales, Management & Supervisory, and Time Management for teams to discuss and resolve.
The Call Centre Customer Care  Pocketbook The Call Centre Customer Care Pocketbook
Internet transactions offer customers convenience but remote trading has its price: customers feel much less loyalty to individual companies and the loss of face-to-face contact can result in poor or non-existent customer service.
The Customer Service  Pocketbook The Customer Service Pocketbook
A major update of The Customer Service Pocketbook has taken place, involving extensive re-writing and the inclusion of new graphics throughout, resulting in publication of this, the 2nd edition.
The Handling Complaints Pocketbook The Handling Complaints Pocketbook
The Handling Complaints Pocketbook looks at why and how people complain, and the key types of complaints.
The Managing Customer Service Pocketbook The Managing Customer Service Pocketbook
For leaders of customer service teams, The Managing Customer Service Pocketbook draws on some startling statistics to highlight the benefit of building customer loyalty. For example, one study shows that a mere 5% increase in customer loyalty can boost profitability by up to 85%.
What Customers Really Want What Customers Really Want

What is extraordinary customer service? We have all experienced it and, most likely remembered it. In this course participants will explore the concepts and benefits of superb customer service.

CUSTOMER: Know what motivates people to buy from you CUSTOMER: Know what motivates people to buy from you
$195.00

Each one of these motives is a psychological explanation as to why a consumer seeks to acquire a certain product or service.

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