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Internal Customer Service Assessment Participant Guide 5-Pack $49.00 Buy 20 or more items for $46.55 each Buy 60 or more items for $44.10 each Buy 120 or more items for $41.65 each Participant Guide 5-Pack The Internal Customer Service Assessment Participant Guide is not only the assessment, but also a complete 23-page handout and workbook to complement your training session. The guide helps participants to improve service in: Customer Knowledge; Customer Involvement; Two-Way Communication; Responsiveness; Competitive Edge; and Relationship Management. The Participant Guides are ordered in 5-packs. Participant Guide (sold as 5-packs) includes: 30-item assessment  Pressure-sensitive response form Internal Customer Service Model Diagram for creating profile Interpretive information Reflection questions Discussion questions Action planning Return to the Internal Customer Service Assessment main page