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Internal Customer Service Assessment Preview Pack $75.00 Preview Pack The Preview Pack includes one Facilitator Guide and one Participant Guide. Facilitator Guide includes: Administrative guidelines  Sample training design (half-day workshop) Theoretical background Internal Customer Service Model Microsoft® PowerPoint® presentation (free download) Reproducible masters including improvement actions for each internal service dimension, case study, and Group Averaging Chart Action planning Participant Guide includes: 30-item assessment  Pressure-sensitive response form Internal Customer Service Model Diagram for creating profile Interpretive information Reflection questions Discussion questions Action planning Return to the Internal Customer Service Assessment main page