Understand the what, why and how of coaching. Prepare for coaching sessions. Hold a coaching conversation. Use coaching to build teamwork.

Understand the importance of framing communication in terms of a manager's interests. Enter meetings with clear objectives and facts that support plans and goals. Move conversations toward agreement.

Understand the importance of framing communication in terms of a manager's interests. Enter meetings with clear objectives and facts that support plans and goals. Move conversations toward agreement.

Understand the role of delegation in time management, resource utilization, job satisfaction and overall team productivity. Establish a team member's responsibility and authority for a delegated task - creating a framework for accountability and personal growth.

Understand the role of delegation in time management, resource utilization, job satisfaction and overall team productivity. Establish a team member's responsibility and authority for a delegated task - creating a framework for accountability and personal growth.