• Communication Awareness
• Delivering Your Message
• Nonverbal Communication
• Communication Conflicts
• Active Listening
• Giving and Receiving Feedback
• Written Communication
• Presentation Skills

Product Contents

• Facilitator guidelines
• Applications Matrix to pinpoint the best activities for training needs
• Reproducible participant materials

   Activities include:

Communication Awareness:
· Get to Know Your Apple
· Packaging is Important
· Picture This
· Walk the Talk
· Role Models
· Rotating Trio Exchange

Delivering Your Message:
· Assessing Your Speech Habits
· It’s How you Say It
· Avoiding Killer Phrases
· What Do You Mean?
· Paper-Tearing Exercise
· Jumbled Messages
· Drawing Conclusions

Nonverbal Communication:
· At Arm’s Length
· Reading People
· Mixed Messages
· Body Language
· Active Observation

Communication Conflicts:
· Dealing with Conflicts
· Distinguishing Behaviors
· Preventing Conflict
· Dealing with Difficult People
· Applying Assertive Behavior
· Expressing Different Viewpoints

Active Listening:
· How Well Do You Listen?
· What Do You Know about Active Listening?
· Rotating Trio Role Play
· Listening for Key Points
· Listening Types Card Match
· Poor Listener on Trial
· The Art of Asking Questions

Giving and Receiving Feedback:
· The Power of Feedback
· Applying the Feedback Model
· Describing Behavior
· Using “I” Statements
· Feedback Criteria
· Receiving Negative Feedback

Written Communication:
· Creating Sentence Variety
· Eliminating Hackneyed Expressions
· Writing Effective Memos
· Writing Directions
· Writing Customer-Focused Letters
· Writing a Request Proposal

Presentation Skills:
· Assessing Your Presentation Style
· Overcoming Stage Fright
· Assessing Your Audience
· Getting Your Audience’s Attention
· Dealing with Semantics
· Dealing with Difficult Audience Members
· Thinking on Your Feet