Teach your managers to use assertiveness . . .  more often and more skillfully

The self-scoring instrument consists of 12 brief cases designed to assess three common styles of communication: Passive, Assertive and Aggressive. Each case describes a particular management problem situation in which a manager might try to influence another person. Your managers will select the one or two possible actions they would take if they were in the situation.

In just minutes, they’ll learn their own preferred style of influence and eliminate common confusion about how the three styles are different. With the helpful interpretation information and tips on how to develop better assertion skills, they’ll be well on their way to a new style of managing people—and getting results.

•  Tell Bob that his performance is not acceptable and that unless it improves substantially you’ll have to remove him from his present position.
• Explain to Bob that his performance is not acceptable and offer to provide him with coaching and other resources he might need in order to improve.