Knock Your Socks Off Service^®

Introducing the Knock Your Socks Off Service Readiness Assessment Series. Based on the extraordinarily popular Knock Your Socks Off Service^® (KYSOS) book series, this comprehensive tool will provide customer service managers and employees with valuable insight into their organization's ability to deliver world-class service - and helps them create an action plan for improvement.
  
The Employee Version, intended for customer service employees, focuses on the employees' perceptions of their abilities - and those of the organization - to deliver KYSOS. The seventy-nine item Manager Version, intended for customer service managers and other organizational leaders, pinpoints developmental areas and helps customer service managers plan for improvement. Used together, there isn''t a more powerful tool to diagnose your organization''s readiness to deliver KYSOS!

   Click here to view sample statements.
  
Participants will learn:

• the 8 critical dimensions of Knock Your Socks Off Service^®
• how your organization's current service practices, policies, and procedures compare to those of more than 100 other companies
• how to take their organization''s service from ordinary to "Knock Your Socks Off" 

Use the KYSOS Readiness Assessment Series as:

• an effective gauge of managers' and employees' perception of organizational readiness
• part of a service management/service quality improvement seminar
• a stimulus for a discussion and action planning session

The comprehensive Facilitator Guide covers both the Manager Version and the Employee Version. It includes administration guidelines, descriptions of each dimension, a complete technical section including five research studies on the customer service practices measured by the assessment, sample training designs, overhead transparency masters, and more!
 
The Knock Your Socks Off Service^® Readiness Assessment Series will guarantee your organization is ready to deliver superior service to every customer, every day!