 |
Coaching Job Skills | | Coaching Job Skills helps managers learn how to effectively coach individuals through a process of observation, analysis and communication. By carefully planning one-on-one discussions, managers can have the greatest impact and gain individual commitment to achieving results. |
|
 |
Communicating Up | Communicating Up focuses on the upward communication important to productivity and performance. Although important, this area is not one many people work to refine. Fortunately, you already have the skills to do so; they are the same ones used to communicate with team members. It''s simply a matter of applying them to your manager. |
|
 |
Delegating | | Delegating helps managers master the skills needed to effectively assign work to others. By clearly communicating expectations and encouraging participation and involvement, managers can use delegating to develop team members'' skills and abilities. |
|
 |
Developing and Coaching Others-Leadership Version | Developing and Coaching Others is about how managers can effectively and successfully develop and coach their team members to become better and more consistent performers. The program will help your managers learn the specifics of how they can effectively impact the learning process and coaching moments of their teams to make the difference. |
|
 |
Developing and Coaching Others-Management Version | Developing and Coaching Others is about how managers can effectively and successfully develop and coach their team leaders to become better and more consistent performers. The program will help your managers learn the specifics of how they can effectively impact the learning process and coaching moments of their teams to make the difference. |
|
 |
Developing Performance Goals | Unless managers and team leaders are successful in spelling out the organization’s specific goals, their team members are not going to know how to meet those objectives. This module shows trainees how to establish specific, measurable, attainable, results-oriented, and time-framed performance goals. |
|
 |
Effective Discipline | Effective Discipline helps managers learn effective techniques for addressing problem behavior. Using communication skills, the manager works to preserve the individual''s self-respect and encourage the best kind of discipline - self-discipline. |
|
 |
Essential Skills of Communicating | | Essential Skills of Communicating (ESC) provides the tools necessary to develop clear, concise messages. Focusing on communication as a two-way process, the program can help even experienced managers improve their messages by making them clear, well organized and aimed at the needs and interests of the listener. |
|
 |
Essential Skills of Leadership | | Essential Skills of Leadership (ESL) is the first step to developing successful managers. By focusing on three critical management skills, the program establishes a methodology for productive interactions between team members and team leaders. ESL helps experienced managers, new managers, and aspiring managers refocus on the basics. |
|
|
|
Hiring Winning Talent | | Hiring Winning Talent (HWT) enables managers to implement a structured process that can really streamline and empower successful hiring. The program also focuses on the key skills required to interview candidates and ways to build team cohesion by involving team members in the hiring initiative. |
|
 |
Improving Work Habits | | Improving Work Habits helps managers learn to clearly and specifically communicate the nature of the problem. It provides a process for working with the individual to develop a plan for addressing the issue while maintaining self-esteem. |
|
|
|
Managing Complaints | | As the leaders on the front line, managers and team leaders are often the first to hear team member complaints. And though sometimes they may seem unimportant, each complaint should be addressed and resolved. |
|
|
|
Motivating Team Members | | Motivating Team Members (MTM) opens each leaders thinking about the answers to those, and other questions. It explores what motivation truly is and how it works. MTM explores how motivation is different for each individual. It helps leaders understand what they can do to create an improved work environment that will motivate members of their team.
|
|
 |
Providing Performance Feedback | This module shows the way evaluation is done by the experts. First, relevant performance standards are established. Then the team member''s own performance evaluation is solicited. This accomplished, the stage is set for a summary evaluation that will be clear and credible to the team member. |
|
 |
Resolving Conflicts | Resolving Conflicts helps managers develop skills to identify the source of team member conflicts. Using effective communication and management techniques, managers can help individuals understand another point of view and move beyond the conflict. |
|
|
|
Retaining Winning Talent | Retaining Winning Talent is an 8-hour workshop that focuses on one of the most important assets of any organization – its team leaders and their impact on retaining key team members. |
|
|
|
Solving Workplace Problems | | Solving Workplace Problems provides an effective approach and the tools necessary for improving current processes that organizations use to solve organizational problems. Through structured activities, participants learn how to identify the problem, identify the cause, select the best solution, implement the solution, and determine what feedback and follow-up will be required. |
|
 |
Supporting Change | | Supporting Change provides the tools managers need to understand and interpret change - in order to more successfully manage their team through it. By working to support change while addressing the team''s comfort level with that change, the manager can more effectively facilitate acceptance of a new way of doing things. |
|
