Understand the importance of framing communication in terms of a manager's interests. Enter meetings with clear objectives and facts that support plans and goals. Move conversations toward agreement.

Understand the role of delegation in time management, resource utilization, job satisfaction and overall team productivity. Establish a team member's responsibility and authority for a delegated task - creating a framework for accountability and personal growth.

Helps managers effectively develop and coach their team members to become more consistent performers.  Specific skills and strategies to ensure that managers support employees in ways that transfer training into on-the-job behavior change.

This video-based awareness program will help you plan and deliver effective diversity training, build a respectful and productive workplace, and head off damaging discrimination lawsuits.