Learning to Listen

Learning to Listen contains 30 statements about listening behavior during one-on-one conversations. Using the response key, participants decide how often they practice the behavior described in each statement. Below are sample statements taken from the Participant Guide:

Response Key
  

AA	=	Almost Always
MT	=	Most of the Time
ST	=	Some of the Time
OC	=	Occasionally
AN	=	Almost Never

Sample Items

Sample item relating to Staying Focused:
I remain focused on what the other person is saying even when I am not that interested in his or her subject matter.

Sample item relating to Capturing the Message:
I watch for nonverbal cues (such as tone of voice, facial expressions, and body language) that contradict the other person’s verbal message.
  
Sample item relating to Helping the Speaker:
If the other person loses his or her train of thought, I offer assistance by restating the point.
 

Excerpted from Learning To Listen ©1998, 2004